MD-102 Manage and maintain devices Practice Question
A user's Android device is not receiving email from the corporate Microsoft 365 tenant. The device is enrolled in Intune and shows as compliant. The email profile is assigned to the user. What should you check first?
⚠ Common exam trap
A common mix-up: candidates assume compliance or enrollment guarantees policy delivery, but Intune requires a successful device check-in to actually apply profiles, making the last check-in time the critical first check.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Check the device's last check-in time with Intune.
The device is already compliant and enrolled, and the email profile is assigned, so the most likely issue is that the device has not recently checked in with Intune to receive the latest policy or profile. Checking the last check-in time is the first troubleshooting step because Intune relies on periodic device check-ins to push configuration profiles, including email profiles. If the device hasn't checked in recently, it won't have the email profile applied, even if it's compliant and enrolled.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Verify that the device meets the compliance policy for Android.
Why it's wrong here
The device already shows as compliant, so verifying compliance policy satisfaction duplicates a confirmed condition and cannot be the cause. It is tempting because non-compliance blocks email under Conditional Access, but the stem explicitly states compliance is met, so the issue lies in the email profile or app configuration instead.
- ✗
Confirm that the user has an Exchange Online license.
Why it's wrong here
The stem confirms the email profile is assigned, which requires an Exchange Online licence to function; however, licence absence would typically block profile creation, and the question asks what to check first given the profile exists. It is tempting because licensing is a common cause, but the profile's presence implies it is already provisioned.
- ✓
Check the device's last check-in time with Intune.
Why this is correct
A stale Intune check-in means the device never collected the assigned email profile, so no mailbox connection is configured despite the compliance state. Verifying the last check-in time confirms whether policy and profile delivery actually reached the Android device, which is the prerequisite for email synchronisation in this scenario.
- ✗
Ensure the device is enrolled in Intune.
Why it's wrong here
The stem already states the device is enrolled in Intune, so re-checking enrolment addresses a condition already satisfied and cannot explain the missing email. It is tempting because enrolment is a prerequisite for profile delivery, but here it is confirmed, so the fault lies elsewhere in the email configuration.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
Key term
Policy
A policy is a set of rules or guidelines that defines how an organization manages, secures, and operates its IT systems and services.
About these practice questions
This MD-102 question is part of Courseiva's 556-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.