MD-102 Manage and maintain devices Practice Question
A user's Android device is not receiving email from the corporate Microsoft 365 tenant. The device is enrolled in Intune and shows as compliant. The email profile is assigned to the user. What should you check first?
⚠ Common exam trap
A common mix-up: candidates assume compliance or enrollment guarantees policy delivery, but Intune requires a successful device check-in to actually apply profiles, making the last check-in time the critical first check.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Check the device's last check-in time with Intune.
The device is already compliant and enrolled, and the email profile is assigned, so the most likely issue is that the device has not recently checked in with Intune to receive the latest policy or profile. Checking the last check-in time is the first troubleshooting step because Intune relies on periodic device check-ins to push configuration profiles, including email profiles. If the device hasn't checked in recently, it won't have the email profile applied, even if it's compliant and enrolled.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Verify that the device meets the compliance policy for Android.
Why it's wrong here
The device shows as compliant, so this is not the issue.
- ✗
Confirm that the user has an Exchange Online license.
Why it's wrong here
Licensing is usually not the first check.
- ✓
Check the device's last check-in time with Intune.
Why this is correct
The profile may not have been applied yet.
- ✗
Ensure the device is enrolled in Intune.
Why it's wrong here
The device is already enrolled.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
Key term
Policy
A policy is a set of rules or guidelines that defines how an organization manages, secures, and operates its IT systems and services.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.