MD-102 Protect devices Practice Question
A user reports that they cannot install a company-required app from the Company Portal on their Android device. The app is assigned as 'Available for enrolled devices' in Intune. The device is enrolled and compliant. What is the most likely issue?
⚠ Common exam trap
A common mix-up: candidates confuse 'Available for enrolled devices' with user-based assignments, assuming user group membership is sufficient, when in fact device group membership is required for this assignment type.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The app is not assigned to the user's device group.
The app is assigned as 'Available for enrolled devices' in Intune, which means it must be assigned to a device group that includes the user's device. Since the device is enrolled and compliant, the most likely issue is that the app is not assigned to the correct device group, preventing it from appearing in the Company Portal for installation.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The device is not compliant with the compliance policy.
Why it's wrong here
The device is reported as compliant.
- ✓
The app is not assigned to the user's device group.
Why this is correct
The app must be assigned to the user or group.
- ✗
The app is not approved in the Android Enterprise managed Google Play.
Why it's wrong here
Approval is required for deployment, but the app is already assigned.
- ✗
The Company Portal app is not installed on the device.
Why it's wrong here
Company Portal is installed as stated.
Go deeper
Related to this question
Learn chapter
Enrolling Devices with Microsoft Intune
Key term
Device group
A device group is a logical collection of devices managed together for applying policies, configurations, and updates in an enterprise IT environment.
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
About these practice questions
One of 942 original MD-102 practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
Same concept, more angles
1 more way this is tested on MD-102
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. A user reports that their Windows 11 device cannot install a required line-of-business (LOB) app from Company Portal. The app is assigned to the user and shows as 'Available' in Intune. The device is compliant and managed. What is the most likely cause?
easy- ✓ A.The Company Portal app on the device is outdated.
- B.The app is not assigned to the user.
- C.The app is not assigned to the device group.
- D.The device is non-compliant with security policies.
Why A: The most likely cause is that the Company Portal app on the device is outdated. When Company Portal is outdated, it may fail to properly communicate with Intune to initiate app installation, even though the app assignment is correct. Option B is incorrect because the app is assigned to the user and shows as 'Available'. Option C is incorrect because the app is assigned to the user, not the device group, but that does not prevent installation; the issue is with Company Portal. Option D is incorrect because the device is compliant.
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.