MD-102 Protect devices Practice Question
A user reports that their Windows 10 device is not receiving compliance policies from Microsoft Intune. The device shows as 'Not evaluated' in the Microsoft Intune admin center. Which of the following is the most likely cause?
⚠ Common exam trap
It's easy for candidates to confuse 'Not evaluated' with 'Not applicable' or think that a device configuration issue (like BitLocker) would prevent evaluation, when in fact the root cause is simply a missing check-in.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The device has not checked in with Intune recently.
A device must check in with Intune to receive and report compliance policies. The 'Not evaluated' status indicates that Intune has not received a recent health check from the device. The default check-in interval is approximately 8 hours, but it can be forced manually via Settings > Accounts > Access work or school > Info > Sync or by running the command 'dsregcmd /sync'.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The device has not checked in with Intune recently.
Why this is correct
The device must sync to receive and evaluate policies.
- ✗
The MDM authority is set to Configuration Manager.
Why it's wrong here
If co-management, policies would still be evaluated.
- ✗
The compliance policy is set to 'Not applicable' due to OS version.
Why it's wrong here
The status would be 'Not applicable', not 'Not evaluated'.
- ✗
BitLocker encryption is enabled on the device.
Why it's wrong here
BitLocker does not prevent policy evaluation.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Windows 10
Windows 10 is a personal computer operating system developed by Microsoft that combines the familiarity of Windows 7 with the modern features of Windows 8, designed to run on a wide range of devices from desktops to tablets.
Key term
General Data Protection Regulation
A European Union law that gives individuals control over their personal data and sets strict rules for how organizations collect, store, and process that data.
About these practice questions
One of 942 original MD-102 practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.