The answer is that the device has not checked in for more than 7 days, causing Intune to mark it as inactive and stop delivering policies. This occurs because Intune’s default device inactivity threshold is set to 7 days; once a device exceeds that window without a check-in, the service flags it as inactive and suspends policy delivery until the device reconnects. On the MD-102 exam, this concept tests your understanding of Intune’s device lifecycle and check-in behavior, often appearing as a trap where candidates blame network issues or enrollment failures. A common mistake is assuming a VPN or successful enrollment guarantees policy delivery, but the core issue here is the inactivity timeout. Remember the 7-day rule: if a device misses its check-in for a week, Intune puts it on hold. A simple mnemonic is “Seven days without a check-in, policies get a rejection.”
MD-102 Prepare infrastructure for devices Practice Question
This MD-102 practice question tests your understanding of prepare infrastructure for devices. This is a configuration task: choose the command set that satisfies every stated requirement. Small differences — like 'secret' vs 'password' or 'transport input ssh' vs 'all' — change whether the answer is correct. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A user reports that their Windows 10 device is not receiving configuration policies from Intune. The device shows as 'Enrolled' but the last check-in was 5 days ago. What is the most likely cause?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "most likely"
Why it matters: Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The device has not checked in for more than 7 days, causing Intune to mark it as inactive.
Option C is correct because if the device has not checked in for more than 7 days, it may be considered inactive and policies won't be delivered. Option A is wrong because a VPN can still allow check-in if internet is available. Option B is wrong because the enrollment was successful. Option D is wrong because the Intune connector is for on-premises scenarios.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
The device is connected through a VPN that blocks Intune traffic.
Why it's wrong here
VPNs typically allow internet traffic and shouldn't block Intune if configured correctly.
✓
The device has not checked in for more than 7 days, causing Intune to mark it as inactive.
Why this is correct
Intune requires regular check-ins; a 5-day gap may indicate connectivity issues.
Clue confirmation
The clue word "most likely" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
✗
The device has been unenrolled from Intune.
Why it's wrong here
The device shows as enrolled, so it's not unenrolled.
✗
The Intune Connector for Active Directory is not configured.
Why it's wrong here
The connector is only needed for hybrid AD scenarios.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Trap categories for this question
Command / output trap
The device shows as enrolled, so it's not unenrolled.
Scenario analysis trap
The connector is only needed for hybrid AD scenarios.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
Use explanations to understand the rule behind the answer.
TExam Day Tips
→Underline the problem statement mentally.
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this MD-102 question in full detail.
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Prepare infrastructure for devices — This question tests Prepare infrastructure for devices — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: The device has not checked in for more than 7 days, causing Intune to mark it as inactive. — Option C is correct because if the device has not checked in for more than 7 days, it may be considered inactive and policies won't be delivered. Option A is wrong because a VPN can still allow check-in if internet is available. Option B is wrong because the enrollment was successful. Option D is wrong because the Intune connector is for on-premises scenarios.
What should I do if I get this MD-102 question wrong?
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Are there clue words in this question I should notice?
Yes — watch for: "most likely". Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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