MD-102 Manage applications Practice Question
A user reports that a required line-of-business (LOB) app does not appear on their Windows 11 device enrolled in Microsoft Intune. The app was deployed as a 'Required' assignment to a dynamic device group. The device is compliant and shows as 'Active' in Intune. What is the most likely cause?
⚠ Common exam trap
Test-takers frequently assume a device showing as 'Active' and 'Compliant' means it is currently connected and has received all pending policies, but Intune's status reflects the last known state, not real-time connectivity.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The device was offline during the last check-in.
The device was offline during the last check-in. Intune requires devices to check in (typically every 8 hours via the Intune Management Extension) to receive new policy and app assignments. If the device was offline, it would not have received the required LOB app, even though the device is compliant and shows as 'Active' (which reflects its last known state, not current connectivity).
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The app requires manual approval from Microsoft Store for Business.
Why it's wrong here
LOB apps are not from Microsoft Store.
- ✗
The user is not a member of the device group.
Why it's wrong here
The group is dynamic and device-based, not user-based.
- ✓
The device was offline during the last check-in.
Why this is correct
Required apps are installed during check-in; offline devices may miss the policy.
- ✗
The app is assigned to users instead of devices.
Why it's wrong here
The assignment is to a device group, not users.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Microsoft Intune
Microsoft Intune is a cloud-based service that helps organizations manage employee devices, apps, and security policies without needing to own or control the physical hardware.
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.