MD-102 Manage applications Practice Question
A user on a Windows 11 device managed by Intune reports that a required Win32 app is not installing. The Intune console shows the app assignment is 'Required' and the device status is 'Error'. You review the detection rules and find that the app is detected by file version. The app installs successfully when run manually with admin rights. What is the most likely cause?
⚠ Common exam trap
Many exam-takers assume an 'Error' status always means the installation script failed, rather than considering that the detection rule might be incorrectly matching an existing file and preventing the installation from even starting.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The detection rule is incorrectly matching an existing file version.
The detection rule uses file version to determine if the app is installed. If an existing file on the device already matches the version specified in the detection rule, Intune will consider the app as already installed and skip the installation, even though the required app is not actually present. This causes a mismatch where the console shows an error because the app assignment is 'Required' but the detection logic falsely reports success, preventing the installation from running.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The installation script returns a non-zero exit code.
Why it's wrong here
If exit code were non-zero, Intune would show an error, but the scenario says manual install works.
- ✓
The detection rule is incorrectly matching an existing file version.
Why this is correct
A false positive detection can cause Intune to skip installation and report error.
- ✗
The Intune Management Extension is not running.
Why it's wrong here
If not running, the status would be pending, not error.
- ✗
The installation script fails in system context.
Why it's wrong here
Manual installation works, but system context might differ; however, the error is likely detection-related.
Go deeper
Related to this question
Learn chapter
Enrolling Devices with Microsoft Intune
Key term
Win32 app
A Win32 app is a traditional Windows program that runs directly on a Windows PC, using the same system resources and displaying a standard window with menus and buttons.
Key term
Windows 11
Windows 11 is Microsoft's latest desktop operating system, offering a redesigned interface, enhanced security features, and improved support for modern hardware.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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