The answer is the Windows Update report in the Microsoft Intune admin center. This report is the correct tool because it surfaces detailed deployment status for Windows 10 updates, specifically flagging devices that are stuck in a reboot loop after a Windows update by showing error codes, pending reboot states, and failure counts. On the MD-102 exam, this question tests your ability to navigate Intune’s reporting suite under Devices > Monitor, where the Windows Update report is the only one that tracks post-update reboot behavior—unlike the Device Compliance or Feature Update policies report, which do not capture reboot-loop states. A common trap is confusing the Windows Update report with the Update Rings report; remember that rings define policy, while the Windows Update report shows actual device outcomes. Memory tip: “Reboot loops live in the Update report, not the ring report.”
MD-102 Manage, maintain, and protect devices Practice Question
This MD-102 practice question tests your understanding of manage, maintain, and protect devices. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company uses Microsoft Intune to manage Windows 10 devices. Users report that after a recent update, some devices are stuck in a reboot loop. The administrator needs to identify devices affected by the issue. Which report in the Microsoft Intune admin center should the administrator use?
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Windows Update report
The Windows Update report in the Microsoft Intune admin center provides detailed information about Windows 10 update deployments, including devices that are stuck in a reboot loop after an update. This report shows update status, errors, and pending reboots, allowing the administrator to identify affected devices and take remediation actions.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✓
Windows Update report
Why this is correct
Windows Update report provides details on update deployment, including restart status.
Related concept
Read the scenario before looking for a memorised answer.
✗
Update compliance report
Why it's wrong here
Update compliance report shows overall update compliance but not specific restart status.
✗
Device compliance report
Why it's wrong here
Device compliance report shows compliance status, not update restart information.
✗
Device inventory report
Why it's wrong here
Device inventory report lists hardware/software but not update restart status.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often confuse the 'Update compliance report' (which is an Azure Monitor solution for broad update compliance) with the Intune-native 'Windows Update report' that specifically tracks update deployment status and reboot issues, leading them to select the wrong option.
Trap categories for this question
Command / output trap
Update compliance report shows overall update compliance but not specific restart status.
Detailed technical explanation
How to think about this question
The Windows Update report in Intune leverages the Windows Update for Business (WUfB) deployment service and the Update Compliance solution to aggregate data from the Update Health service. It uses the UpdateHealth CSP (Configuration Service Provider) to collect reboot pending status, error codes (e.g., 0x80240022 for reboot required), and update failure details. In real-world scenarios, administrators can filter by 'Reboot Pending' status to quickly isolate devices stuck in a loop and then use remote actions like 'Restart' or 'Collect diagnostics' to break the cycle.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this MD-102 question in full detail.
Manage, maintain, and protect devices — This question tests Manage, maintain, and protect devices — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Windows Update report — The Windows Update report in the Microsoft Intune admin center provides detailed information about Windows 10 update deployments, including devices that are stuck in a reboot loop after an update. This report shows update status, errors, and pending reboots, allowing the administrator to identify affected devices and take remediation actions.
What should I do if I get this MD-102 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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