MB-910 Describe Dynamics 365 Sales Practice Question
Your organization uses Dynamics 365 Sales and wants to automatically capture emails from prospects and link them to the corresponding contact and opportunity records. Which feature should you enable?
⚠ Common exam trap
Test-takers frequently confuse 'Exchange Online integration' as a specific feature, but it is a generic connectivity concept, while server-side synchronization is the actual feature that performs the automatic email capture and linking.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Server-side synchronization
Server-side synchronization is the correct feature because it enables automatic synchronization of emails, appointments, and contacts between Dynamics 365 and Exchange. When configured, it can automatically track emails from prospects and link them to the corresponding contact and opportunity records based on email addresses and tracking tokens, without requiring any client-side add-ins or manual intervention.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Server-side synchronization
Why this is correct
Automatically synchronizes emails and links them to records.
- ✗
Email engagement
Why it's wrong here
Tracks email opens and clicks, not auto-linking.
- ✗
Exchange Online integration
Why it's wrong here
General integration, but not specifically for auto-linking.
- ✗
Activity feed
Why it's wrong here
For internal communication, not email capture.
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