MB-910 Describe Dynamics 365 Sales Practice Question
Your company uses Dynamics 365 Sales. A salesperson wants to record a phone call with a customer and associate it with the opportunity. How should they do this?
⚠ Common exam trap
Many candidates confuse the Phone Call activity with the Task activity, thinking a phone call is a task to be done, but the Phone Call activity is specifically designed to log completed calls with duration and direction metadata.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Create a Phone Call activity
In Dynamics 365 Sales, the Phone Call activity is the correct entity to record a phone conversation with a customer and link it to an opportunity. This activity captures call duration, direction, and subject, and can be associated directly with the opportunity record to maintain a complete communication history.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Create an Appointment activity
Why it's wrong here
Appointment is for meetings.
- ✗
Create a Task activity
Why it's wrong here
Task is for to-dos.
- ✗
Create an Email activity
Why it's wrong here
Email is for emails.
- ✓
Create a Phone Call activity
Why this is correct
Phone Call activity allows recording calls and associating them.
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