Explore the core capabilities of customer engagement apps in Dynamics 365 →easyMultiple ChoiceObjective-mapped

MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365

Exhibit

Refer to the exhibit.

KQL query:
Dynamics365Activity
| where ActivityType == "Case"
| where Status == "Resolved"
| summarize AvgResolutionTime = avg(ResolutionTime) by OwnerName

You are analyzing Dynamics 365 Customer Service performance. Based on the KQL query, what is being calculated?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

Average resolution time per owner for resolved cases

The KQL query filters for resolved cases, groups the results by owner, and calculates the average resolution time for each owner. This directly matches option D: 'Average resolution time per owner for resolved cases'. Option A is incorrect because it refers to total resolution time, not average. Option B is incorrect because it groups by priority, not by owner. Option C is incorrect because it concerns the number of open cases, not resolution time.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

✗
Total resolution time per owner
Why it's wrong here
Uses avg, not sum.
✗
Average resolution time by priority
Why it's wrong here
Not grouped by priority.
✗
Number of open cases per owner
Why it's wrong here
Filters resolved cases.
✓
Average resolution time per owner for resolved cases
Why this is correct
The query groups by OwnerName and averages ResolutionTime.

Visual reference

Go deeper

MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365

Exhibit

Why each option matters

Option-by-option breakdown

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