Explore the core capabilities of customer engagement apps in Dynamics 365 →mediumMultiple ChoiceObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
You are a Dynamics 365 administrator for a mid-sized manufacturing company. The sales team uses Dynamics 365 Sales to manage leads and opportunities. Recently, the VP of Sales requested a dashboard that shows the total estimated revenue of all open opportunities grouped by sales stage. The dashboard should update automatically as data changes. You have created a personal dashboard using the built-in chart designer. However, the VP wants the dashboard to be visible to all sales users without manual sharing. What should you do?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Recreate the dashboard as a system dashboard.
A system dashboard is automatically shared with all users who have appropriate roles, meeting the VP's requirement without manual sharing. Option B is wrong because while a Power BI report with auto-refresh could work, it requires additional licensing and setup, and the question specifically asks for a solution using the built-in chart designer. Option C is wrong because exporting a chart as an image and posting it in Teams is a manual process and does not provide an automatically updating dashboard. Option D is wrong because sharing a personal dashboard individually still requires manual sharing, which does not achieve automatic visibility for all sales users.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Recreate the dashboard as a system dashboard.
Why this is correct
System dashboards are available to all users by default, based on security roles.
- ✗
Create a Power BI report embedded in Dynamics 365 with auto-refresh.
Why it's wrong here
Power BI embedded reports require a Power BI license and separate workspace configuration, and they do not automatically become visible to all Dynamics 365 users without explicit sharing or deployment via a system dashboard. The VP’s requirement for universal visibility without manual sharing is satisfied by creating a system dashboard in Dynamics 365, which is automatically available to all users with appropriate security roles. This option is tempting because Power BI offers superior visualisation and auto-refresh capabilities, and would be correct if the VP needed advanced analytics or data from multiple external sources beyond Dynamics 365.
- ✗
Export the chart as an image and post it in a Microsoft Teams channel.
Why it's wrong here
This would be a static image and not interactive or auto-updating.
- ✗
Share the personal dashboard with each sales user individually.
Why it's wrong here
Personal dashboards can be shared, but it's not scalable and the VP wants it visible to all without manual effort.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.