Explore the core capabilities of customer engagement apps in Dynamics 365 →easyMultiple SelectObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
Which TWO types of activities can be tracked in Dynamics 365 Customer Service? (Select two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Phone calls
Options A and E are correct. Phone calls (A) and emails (E) are standard activities that can be tracked in Dynamics 365 Customer Service. Option B (Inventory adjustments) is related to Field Service. Option C (Campaign responses) is related to Marketing. Option D (Invoice payments) is related to Finance.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Phone calls
Why this is correct
Phone calls are a standard activity type in Customer Service.
- ✗
Inventory adjustments
Why it's wrong here
Inventory adjustments are part of Field Service.
- ✗
Campaign responses
Why it's wrong here
Campaign responses are tracked in Marketing.
- ✗
Invoice payments
Why it's wrong here
Invoice payments are handled in Finance and Operations.
- ✓
Emails
Why this is correct
Emails are a standard activity type.
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This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.