MB-910 Describe Dynamics 365 Sales Practice Question
Which TWO features in Dynamics 365 Sales help sales reps prioritize their daily tasks and focus on high-value activities?
⚠ Common exam trap
A common mix-up: candidates confuse Predictive Lead Scoring (E) with a task-prioritization feature, but it only provides a score and does not generate actionable daily tasks or reminders.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Work List
Work List (A) is correct because it provides a personalized, prioritized list of activities and records (e.g., leads, opportunities, tasks) that are due or overdue, helping sales reps immediately see what needs attention. Relationship Assistant (B) is correct because it uses AI-driven insights and business rules to surface actionable cards (e.g., follow-up reminders, email engagement alerts) that guide reps toward high-value activities, such as contacting a hot lead or preparing for a meeting.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Work List
Why this is correct
Work List shows prioritized tasks for the day.
- ✓
Relationship Assistant
Why this is correct
Relationship Assistant provides reminders and insights for high-value activities.
- ✗
Goal Management
Why it's wrong here
Goal Management tracks performance targets.
- ✗
Forecasting
Why it's wrong here
Forecasting predicts future revenue.
- ✗
Predictive Lead Scoring
Why it's wrong here
Lead Scoring scores leads, not daily task prioritization.
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