Explore the core capabilities of customer engagement apps in Dynamics 365 →easyMultiple SelectObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
Which TWO apps are part of Dynamics 365 Customer Service?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Customer Service Hub
Customer Service Hub and Omnichannel for Customer Service are both part of Customer Service. Sales Hub is Sales, Marketing is separate, and Field Service is separate.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Customer Service Hub
Why this is correct
Customer Service Hub is the main app for customer service.
- ✓
Omnichannel for Customer Service
Why this is correct
Omnichannel for Customer Service extends Customer Service.
- ✗
Sales Hub
Why it's wrong here
Sales Hub is for sales, not service.
- ✗
Dynamics 365 Marketing
Why it's wrong here
Marketing is a separate app.
- ✗
Dynamics 365 Field Service
Why it's wrong here
Field Service is a separate app.
Go deeper
Related to this question
About these practice questions
Courseiva writes every MB-910 question from scratch — 941 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.