MB-910 Describe Dynamics 365 Sales Practice Question
Which TWO actions can be performed using the Copilot in Dynamics 365 Sales?
⚠ Common exam trap
Many exam-takers confuse Copilot's ability to generate content (like email drafts and summaries) with automation or configuration tasks (like updating stages or creating entities), which require separate tools like Power Automate or customization interfaces.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Draft an email reply to a customer
Copilot in Dynamics 365 Sales uses generative AI to assist sellers with common tasks. Drafting an email reply to a customer is a core Copilot capability, as it can analyze the context of a conversation or record and generate a personalized draft. Summarizing a sales opportunity is another primary feature, where Copilot extracts key details from the opportunity record (e.g., status, products, next steps) to provide a concise overview.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Draft an email reply to a customer
Why this is correct
Copilot can draft contextual email responses.
- ✗
Create a custom entity
Why it's wrong here
Custom entities are created in customization tools.
- ✗
Automatically update opportunity stage
Why it's wrong here
Stage updates require business process flows or automation.
- ✗
Configure routing rules
Why it's wrong here
Routing rules are configured in settings.
- ✓
Summarize a sales opportunity
Why this is correct
Copilot can generate summaries of opportunity details.
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