MB-910 Describe Dynamics 365 Sales Practice Question
Which THREE features are part of Dynamics 365 Sales Insights?
⚠ Common exam trap
A common mix-up: candidates confuse standard Dynamics 365 Sales features (like business process flows or Power BI dashboards) with the premium Sales Insights add-on, which specifically includes AI-driven analytics such as predictive scoring, relationship analytics, and conversation intelligence.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Predictive lead and opportunity scoring
Predictive lead and opportunity scoring is a core feature of Dynamics 365 Sales Insights because it uses AI and machine learning models to analyze historical sales data and CRM activities, automatically assigning a score to leads and opportunities based on their likelihood to convert. This helps sales teams prioritize high-value prospects without manual effort, directly enhancing sales efficiency and decision-making.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Predictive lead and opportunity scoring
Why this is correct
Predictive scoring is part of Sales Insights.
- ✓
Relationship analytics
Why this is correct
Relationship analytics is a Sales Insights feature.
- ✗
Business process flows
Why it's wrong here
Business process flows are part of core Dynamics 365, not Sales Insights.
- ✓
Conversation intelligence
Why this is correct
Conversation intelligence is a Sales Insights feature.
- ✗
Power BI embedded dashboards
Why it's wrong here
Power BI is a separate product, not part of Sales Insights.
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