MB-910 Describe Dynamics 365 Customer Service Practice Question
Which THREE components are part of the Dynamics 365 Customer Service hub?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Service Level Agreement (SLA) management
Options C, D, and E are correct. Service Level Agreement (SLA) management, knowledge management, and case management are core components of the Dynamics 365 Customer Service hub. Option A is incorrect because sales forecasting belongs to Dynamics 365 Sales. Option B is incorrect because marketing lists belong to Dynamics 365 Marketing.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Sales forecasting
Why it's wrong here
Sales forecasting is part of Dynamics 365 Sales.
- ✗
Marketing lists
Why it's wrong here
Marketing lists belong to Dynamics 365 Marketing.
- ✓
Service Level Agreement (SLA) management
Why this is correct
SLA management is a key feature.
- ✓
Knowledge management
Why this is correct
Knowledge management is part of Customer Service hub.
- ✓
Case management
Why this is correct
Case management is a core component of Customer Service.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.