Explore the core capabilities of customer engagement apps in Dynamics 365 →hardMultiple ChoiceObjective-mapped

MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365

Exhibit

{
  "dataSources": [
    {
      "name": "SalesData",
      "type": "Dynamics365",
      "entities": ["opportunity", "account", "contact"]
    },
    {
      "name": "MarketingData",
      "type": "Dynamics365",
      "entities": ["lead", "campaign"]
    }
  ],
  "insights": {
    "suggestedContacts": true,
    "autoCapture": true
  }
}

Refer to the exhibit. A Dynamics 365 administrator is configuring Sales Insights. The configuration includes 'suggestedContacts' and 'autoCapture'. What is the primary benefit of enabling 'autoCapture'?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

Automatically captures emails and meetings from Exchange and links them to CRM records

AutoCapture in Sales Insights automatically logs emails and meetings from Exchange to the CRM. Option A (Contact suggestions) is from suggestedContacts. Option C (Lead scoring) is separate. Option D (Relationship analytics) is another feature.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

✗
Automatically suggests contacts to add to opportunities
Why it's wrong here
That is the benefit of suggestedContacts, not autoCapture.
✓
Automatically captures emails and meetings from Exchange and links them to CRM records
Why this is correct
AutoCapture logs user's emails and meetings as activities in Dynamics 365.
✗
Automatically generates relationship analytics for sales reps
Why it's wrong here
Relationship analytics is a separate feature.
✗
Automatically scores leads based on conversion probability
Why it's wrong here
Lead scoring is done by Predictive Lead Scoring, not autoCapture.

Go deeper

MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365

Exhibit

Why each option matters

Option-by-option breakdown

Related to this question