Explore the core capabilities of customer engagement apps in Dynamics 365 →hardMultiple ChoiceObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
Contoso Pharmaceuticals uses Dynamics 365 Customer Service to handle sensitive patient data. They have strict compliance requirements: only authorized users can view case details, and all access must be audited. The compliance officer wants to ensure that when a case is resolved, the case remains accessible for read-only for 7 years, after which it should be automatically deleted. Additionally, the IT administrator needs to set up a policy that automatically purges cases older than 7 years. The company also uses Microsoft Purview for data governance. Which approach should the administrator take?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Create a retention policy in Dynamics 365 that automatically deletes cases after 7 years, and integrate with Microsoft Purview for compliance.
Dynamics 365 provides native retention policies that can automatically delete records after a specified period, such as 7 years. Integrating with Microsoft Purview allows centralized management of retention policies across the organization, ensuring compliance with data governance requirements. Options B, C, and D are incorrect because manual deletion is error-prone and not automatic, business rules cannot delete records, and field-level security only controls visibility, not deletion.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Create a retention policy in Dynamics 365 that automatically deletes cases after 7 years, and integrate with Microsoft Purview for compliance.
Why this is correct
Retention policies automate deletion and meet compliance requirements.
- ✗
Create a manual process to delete cases older than 7 years every month.
Why it's wrong here
Manual deletion is not automated and may miss deadlines.
- ✗
Disable case records after 7 years using a business rule.
Why it's wrong here
Business rules cannot delete records; they only enforce logic.
- ✗
Use field-level security to hide case data after 7 years.
Why it's wrong here
Field-level security does not delete data; it only restricts visibility.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.