Explore the core capabilities of customer engagement apps in Dynamics 365 →easyMultiple ChoiceObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
A salesperson wants to use AI to get real-time suggestions for the next best action during a customer call. Which Dynamics 365 Sales feature should they use?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Sales Copilot
Sales Copilot provides AI-powered real-time suggestions for the next best action during customer calls. Option A (Email Engagement) is incorrect because it focuses on email tracking and analytics, not real-time suggestions. Option B (Conversation Intelligence) is incorrect because it analyzes call recordings and provides insights, but not real-time next-best-action suggestions. Option D (Relationship Analytics) is incorrect because it provides relationship health insights, not real-time suggestions during calls.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Email Engagement
Why it's wrong here
Email Engagement tracks email interactions.
- ✗
Conversation Intelligence
Why it's wrong here
Conversation Intelligence analyzes calls, not real-time suggestions.
- ✓
Sales Copilot
Why this is correct
Sales Copilot uses AI to suggest next actions.
- ✗
Relationship Analytics
Why it's wrong here
Relationship Analytics provides insights, not real-time.
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