MB-910 Describe Dynamics 365 Sales Practice Question
A salesperson wants to quickly create a new opportunity from an existing lead record. Which button should they click?
⚠ Common exam trap
Many exam-takers confuse the 'Qualify' button with a generic 'Convert' button from other CRM platforms, or assume 'Create Opportunity' is a direct button on the lead form, when in fact Dynamics 365 uses 'Qualify' as the specific, required action to generate an opportunity from a lead.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Qualify
In Dynamics 365 Sales, the 'Qualify' button is used to convert a lead into an opportunity, account, and contact. This is the standard process for moving a qualified lead into the sales pipeline, making option D the correct choice for creating a new opportunity from an existing lead record.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Create Opportunity
Why it's wrong here
This button does not exist on lead forms.
- ✗
Convert
Why it's wrong here
Convert is not used for lead-to-opportunity conversion.
- ✗
Save & Close
Why it's wrong here
This just saves, does not create an opportunity.
- ✓
Qualify
Why this is correct
Qualifying a lead creates an opportunity.
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This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.