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MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
A sales manager wants to automatically send a follow-up email to a lead after a meeting is completed in Dynamics 365 Sales. Which feature should they use?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Sales Accelerator
(Sales Accelerator) because it provides sequence-based automated actions, such as sending a follow-up email after a meeting is completed. Option A (Customer Journey) is designed for marketing email campaigns, not automated sales workflows. Option B (Power Automate) can be used to automate tasks, but it is a separate tool rather than a built-in CRM feature for this specific scenario. Option D (Copilot for Sales) offers AI assistance but does not automatically trigger actions like sending emails after meetings.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Customer Journey
Why it's wrong here
Customer Journey is used for marketing campaigns, not sales follow-ups.
- ✗
Power Automate
Why it's wrong here
Power Automate is an external tool; the question asks for a feature within Dynamics 365 Sales.
- ✓
Sales Accelerator
Why this is correct
Sales Accelerator allows creating sequences that automate follow-up actions after activities like meetings.
- ✗
Copilot for Sales
Why it's wrong here
Copilot provides AI suggestions but does not automatically send emails based on meeting completion.
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