MB-910 Describe Dynamics 365 Sales Practice Question
A sales manager notices that some opportunities are stuck in the 'Qualify' stage for weeks. They want to automatically move opportunities to a different stage if no activity occurs for 14 days. What should they use?
⚠ Common exam trap
A common mix-up: candidates confuse SLAs with automated stage progression, not realizing that SLAs only track and escalate time but cannot directly update a stage field, while Power Automate provides the necessary record-updating capability.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Power Automate flow
Power Automate flows can be triggered by a condition such as 'no activity for 14 days' on an opportunity record. They can then automatically update the stage field to move the opportunity to a different stage, providing the automation needed without manual intervention.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
SLA
Why it's wrong here
SLA tracks time but cannot change stage.
- ✓
Power Automate flow
Why this is correct
Power Automate can run on schedule and update records.
- ✗
Business rule
Why it's wrong here
Business rules run on form load or field change, not on schedule.
- ✗
Copilot
Why it's wrong here
Copilot provides summaries, not automation.
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