Explore the core capabilities of customer engagement apps in Dynamics 365 →easyMultiple ChoiceObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
A marketing team wants to create a targeted email campaign based on customer segments. Which Dynamics 365 Marketing feature should they use?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Segments
Segments in Dynamics 365 Marketing allow grouping customers based on criteria for targeted campaigns. Option A (Marketing Analytics) is for analyzing campaign performance, not for creating segments. Option B (Dynamic Segment) is a type of segment, but the feature itself is Segments. Option D (Customer Journey) is for automating multi-step interactions, not for defining audience groups.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Marketing Analytics
Why it's wrong here
Analytics provides insights, not segmentation.
- ✗
Dynamic Segment
Why it's wrong here
Dynamic Segment is a type, not the general feature.
- ✓
Segments
Why this is correct
Segments allows creating groups for campaigns.
- ✗
Customer Journey
Why it's wrong here
Customer Journey is for automation, not segmentation.
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