Explore the core capabilities of customer engagement apps in Dynamics 365 →easyMultiple ChoiceObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
A marketing manager wants to create a customer journey that sends a welcome email, then waits 3 days, then sends a discount offer. Which Dynamics 365 tool should they use?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Customer Journeys in Dynamics 365 Marketing
Customer Journeys in Dynamics 365 Marketing allow creating multi-step automated campaigns like sending a welcome email, waiting, then sending a discount offer. Option A is wrong because Copilot for Sales is an AI assistant, not a journey builder. Option B is wrong because Sales Insights focuses on sales analytics and AI recommendations. Option C is wrong because Customer Insights is a customer data platform, not a marketing journey tool.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Copilot for Sales
Why it's wrong here
Copilot for Sales is an AI-powered assistant that helps sellers, not a tool for creating automated marketing journeys.
- ✗
Sales Insights
Why it's wrong here
Sales Insights provides sales analytics and AI recommendations, not multi-step campaign automation.
- ✗
Customer Insights
Why it's wrong here
Customer Insights is a customer data platform for unifying and analyzing data, not for creating marketing journeys.
- ✓
Customer Journeys in Dynamics 365 Marketing
Why this is correct
Customer Journeys in Dynamics 365 Marketing is designed for building multi-step automated campaigns, including timed emails and offers.
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