Explore the core capabilities of customer engagement apps in Dynamics 365 →easyMultiple ChoiceObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
A customer service manager wants to identify recurring issues by analyzing case data. Which Dynamics 365 feature should they use to create visualizations and dashboards?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Power BI integration
Power BI integration in Dynamics 365 allows creating custom dashboards and visualizations for case analysis. Option A is incorrect because Copilot provides AI suggestions, not custom dashboards. Option C is incorrect because Customer Voice is for surveys. Option D is incorrect because Customer Service Workspace is an agent interface.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Copilot
Why it's wrong here
Provides AI assistance, not custom dashboard creation.
- ✓
Power BI integration
Why this is correct
Enables custom visualizations and dashboards.
- ✗
Customer Voice
Why it's wrong here
Survey tool, not for case analysis dashboards.
- ✗
Customer Service Workspace
Why it's wrong here
Agent productivity tool, not for building dashboards.
Go deeper
Related to this question
About these practice questions
Courseiva writes every MB-910 question from scratch — 941 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.