Explore the core capabilities of customer engagement apps in Dynamics 365 →mediumMultiple ChoiceObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
A company uses Dynamics 365 Field Service. Dispatchers need to optimize technician schedules based on location and skills. Which feature should they use?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Schedule Board
The Schedule Board allows dispatchers to manually or automatically optimize schedules using Resource Scheduling Optimization. Option A is wrong because Connected Field Service is for IoT integration, not scheduling. Option B is wrong because Remote Assist is for mixed reality scenarios. Option C is wrong because Customer Assets is for asset management.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Connected Field Service
Why it's wrong here
Connected Field Service is for IoT integration, not scheduling.
- ✗
Remote Assist
Why it's wrong here
Remote Assist is for mixed reality remote assistance, not scheduling.
- ✗
Customer Assets
Why it's wrong here
Customer Assets is for asset management, not scheduling.
- ✓
Schedule Board
Why this is correct
Schedule Board provides ability to optimize schedules based on location and skills.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.