CISSP Security and Risk Management Practice Question
An organization is implementing a new governance framework to align IT with business goals. Which framework is specifically designed for IT service management?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
ITIL
ITIL (Information Technology Infrastructure Library) provides best practices for IT service management.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
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ISO/IEC 27001
Why it's wrong here
ISO/IEC 27001 specifies the requirements for establishing, implementing, maintaining, and continually improving an information security management system (ISMS). While crucial for protecting information assets, its primary focus is on managing information security risks, ensuring confidentiality, integrity, and availability, rather than providing a comprehensive framework for the operational delivery and management of IT services themselves. Therefore, it is not the most suitable choice for a general IT service management governance framework.
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COBIT 2019
Why it's wrong here
COBIT 2019 is a comprehensive framework for the governance and management of enterprise IT, designed to help organizations create value from IT by balancing benefits realization, risk optimization, and resource utilization. While it provides a high-level governance structure for all IT-related activities, it does not delve into the specific, detailed practices required for the lifecycle management and operational delivery of IT services, which is where ITIL excels. Its scope is broader, focusing on strategic alignment and overall IT value.
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ITIL
Why this is correct
ITIL (Information Technology Infrastructure Library) is the most appropriate choice as it provides a detailed, practical framework of best practices for IT service management (ITSM). It encompasses the entire service lifecycle, from strategy and design to transition, operation, and continual service improvement, ensuring that IT services are aligned with business needs and deliver value. ITIL's focus on service delivery, customer experience, and value co-creation makes it ideal for governing IT services.
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NIST Cybersecurity Framework
Why it's wrong here
The NIST Cybersecurity Framework (CSF) is a voluntary framework designed to help organizations manage and reduce cybersecurity risks. It provides a common language and systematic approach to identify, protect, detect, respond to, and recover from cyber incidents. While essential for securing IT infrastructure and services, its specific focus on cybersecurity risk management means it does not offer the comprehensive operational guidance needed for the overall planning, delivery, and support of IT services.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CISSP practice question is part of Courseiva's free ISC2 certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISSP exam.