An organization is using Vertex AI Agent Builder to create a customer service agent. They want the agent to be able to hand off to a human agent when it cannot answer a question. What should they configure in the agent's design?
Trap 1: Configure 'Slot filling' to collect more info
Slot filling is for gathering parameters, not human handoff.
Trap 2: Implement a 'Confirmation' prompt for the user
Confirmation is for verifying actions, not handing off.
Trap 3: Use a 'Fallback' intent to route to a human
Fallback intent is for unrecognized inputs, not specifically for human handoff.
- A
Configure 'Slot filling' to collect more info
Why wrong: Slot filling is for gathering parameters, not human handoff.
- B
Implement a 'Confirmation' prompt for the user
Why wrong: Confirmation is for verifying actions, not handing off.
- C
Add an 'Escalation' intent that triggers a human handoff
Escalation intent is designed for human handoff.
- D
Use a 'Fallback' intent to route to a human
Why wrong: Fallback intent is for unrecognized inputs, not specifically for human handoff.