Service-Con-201 Entitlement Management Practice Question
Which TWO actions can be triggered when a milestone reaches its warning or violation time? Choose 2 answers.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Send an email alert to designated users or queues
Milestone actions support various automated responses including email alerts and field updates.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Send an email alert to designated users or queues
Why this is correct
Correct. Email alerts can be sent when milestones reach warning or violation thresholds.
- ✗
Automatically close the Salesforce org
Why it's wrong here
Incorrect. This is not a valid system action.
- ✗
Delete the parent Account record
Why it's wrong here
Incorrect. Milestones cannot delete parent account records.
- ✗
Downgrade the user's license
Why it's wrong here
Incorrect. License modifications cannot be tied to milestone triggers.
- ✓
Perform a field update on the Case record
Why this is correct
Correct. Field updates can automatically change case fields (such as status or priority) upon violation.
About these practice questions
Courseiva writes every Service-Con-201 question from scratch — 318 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.