Service-Con-201 Service Console Practice Question
What is the primary benefit of using Split View in the Lightning Service Console?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
It allows agents to browse list views without leaving their active workspace tabs.
Split View displays a list view on the left side of the screen while keeping workspace tabs open, allowing rapid navigation.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
It allows agents to browse list views without leaving their active workspace tabs.
Why this is correct
Split view keeps the list view accessible alongside open records.
- ✗
It displays multiple utility bar components at the same time.
Why it's wrong here
Utility bar components are managed independently in the footer.
- ✗
It automatically resolves cases using Einstein AI.
Why it's wrong here
Split view is a navigation layout feature, not an AI automation tool.
- ✗
It splits incoming phone calls between two agents simultaneously.
Why it's wrong here
Call routing is handled by Omni-Channel, not split view.
About these practice questions
Courseiva writes every Service-Con-201 question from scratch — 321 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.