Service-Con-201 Knowledge Management Practice Question
Universal Containers wants to ensure that when a Knowledge article is approved through an approval process, its status automatically changes and it becomes visible to customers. What is the correct post-approval action to configure?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Configure a Field Update action in the approval process to set the publishing status to published.
An approval process action can automatically update the field value of the record upon successful approval, such as setting the publishing status.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Configure an outbound message to call the Salesforce REST API and publish the article.
Why it's wrong here
Incorrect. Outbound messages are unnecessary when native field updates are available.
- ✓
Configure a Field Update action in the approval process to set the publishing status to published.
Why this is correct
Correct. Field updates in approval steps can modify the publication status when approved.
- ✗
Instruct the final approver to manually click the Publish button after approving.
Why it's wrong here
Incorrect. Automation should handle status transitions post-approval to reduce manual steps.
- ✗
Write an Apex trigger that listens for approval completion events.
Why it's wrong here
Incorrect. Native field updates handle status changes without Apex.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
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