Service-Con-201 Service Console Practice Question
Universal Containers wants to enable support agents to view a list of cases while simultaneously seeing the workspace tab details for a selected case without navigating away. Which feature should the administrator enable in the Lightning Service Console?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Split View
Split View allows agents to work on a list view on the left side of the screen while opening records in workspace tabs without losing their place in the list.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Split View
Why this is correct
Split View provides a collapsible list view alongside workspace tabs.
- ✗
Omni-Channel Supervisor
Why it's wrong here
Omni-Channel Supervisor is a monitoring tool for managers, not an agent console navigation feature.
- ✗
Console Navigation Rules
Why it's wrong here
Navigation rules define how subtabs open from workspace tabs, not the list view display.
- ✗
Pinned Regions
Why it's wrong here
Pinned regions are used for maintaining components like the utility bar or sidebars, not list views.
About these practice questions
One of 321 original Service-Con-201 practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.