Service-Con-201 Service Console Practice Question
Universal Containers wants macro instructions to execute steps across multiple related objects (e.g., updating a Case and then updating the related Contact record). How should the consultant configure this?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Configure a multi-object macro targeting the Case and its parent Contact relationship.
Multi-object macros support targeting related records by leveraging standard relationship paths in the macro builder, provided the relationship is supported.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Write an Apex trigger to intercept single-object macros and execute secondary DML.
Why it's wrong here
Apex triggers do not intercept macro execution directly.
- ✗
Create a separate macro for each object and chain them using custom URL parameters.
Why it's wrong here
Macros cannot be chained via URL parameters.
- ✗
Use Process Builder to listen for macro execution and update related records.
Why it's wrong here
Process Builder cannot detect macro execution events specifically.
- ✓
Configure a multi-object macro targeting the Case and its parent Contact relationship.
Why this is correct
Multi-object macros allow instructions to update fields on related child or parent records like Contacts from a Case.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.