Service-Con-201 Knowledge Management Practice Question
Universal Containers requires that when a Knowledge article is created, its URL name is automatically populated based on the title. How does Salesforce handle the URL Name field by default?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
It is auto-populated from the article title, with the ability to be manually edited by authors.
The URL Name field in Salesforce Knowledge is automatically populated based on the Article Title, replacing spaces with hyphens, though it can also be manually edited.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
It is generated sequentially using system record IDs.
Why it's wrong here
Incorrect. URL names use readable text derived from the title for SEO and user friendliness.
- ✓
It is auto-populated from the article title, with the ability to be manually edited by authors.
Why this is correct
Correct. Salesforce automatically derives the URL name from the title, but allows manual override.
- ✗
It requires a custom Apex trigger to generate SEO-friendly URL strings.
Why it's wrong here
Incorrect. Salesforce populates the URL Name automatically from the title out of the box.
- ✗
It must be manually entered by the author every time to prevent duplicate URL errors.
Why it's wrong here
Incorrect. Manual entry is optional; auto-population occurs by default.
About these practice questions
One of 321 original Service-Con-201 practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.