Service-Con-201 Knowledge Management Practice Question
Universal Containers is preparing to import 20,000 legacy articles into Salesforce Knowledge using the Knowledge Import Tool. Which THREE requirements must be met for a successful import? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Valid article type names and matching field API names in the import files.
Knowledge imports require a specific ZIP structure, a properties file mapping fields, and valid CSV/XML content.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Valid article type names and matching field API names in the import files.
Why this is correct
Correct. Field names in import files must match Salesforce schema API names.
- ✗
An active Enterprise integration license for each imported article.
Why it's wrong here
Incorrect. No special integration licenses are required.
- ✗
A pre-approved Salesforce support ticket authorizing the batch size.
Why it's wrong here
Incorrect. Support tickets are not required for standard Knowledge imports.
- ✓
A properties file that defines the mapping and characteristics of the import.
Why this is correct
Correct. The properties file is mandatory for the Knowledge Import Tool.
- ✓
A structured ZIP file containing CSV or XML files for article data.
Why this is correct
Correct. Data must be packaged in a ZIP file with CSV or XML formatting.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.