Service-Con-201 Service Console Practice Question
An organization wants agents to use keyboard shortcuts within the Lightning Service Console to navigate efficiently. Where can an administrator enable and view the available keyboard shortcuts for the console?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Keyboard Shortcuts utility component in the utility bar
Keyboard shortcuts in the Lightning Service Console can be enabled and viewed directly from the console utility bar or settings depending on the configuration, and standard shortcuts are enabled via the Accessibility and Console settings in Setup.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Keyboard Shortcuts utility component in the utility bar
Why this is correct
The Keyboard Shortcuts component allows agents to view and use console shortcuts directly from the utility bar.
- ✗
Chatter Settings
Why it's wrong here
Chatter settings manage social collaboration, not console navigation shortcuts.
- ✗
Company Information setup page
Why it's wrong here
Company information manages licenses and org defaults, not console shortcuts.
- ✗
User Detail page settings
Why it's wrong here
Keyboard shortcuts are not configured on individual user detail pages.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.