Service-Con-201 Service Console Practice Question
An administrator is troubleshooting a macro that is supposed to update a Case status, add a comment, and send an email. Which THREE factors can cause macro instructions to fail during execution? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The running user lacks Read/Write field-level security for one of the target fields in the macro.
Macro failures often stem from missing layout elements, field-level security restrictions, or conflicting layout updates.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The running user lacks Read/Write field-level security for one of the target fields in the macro.
Why this is correct
Field-level security restrictions prevent macros from modifying protected fields.
- ✗
The macro owner is inactive.
Why it's wrong here
An inactive owner does not prevent other users with sharing access from running shared macros.
- ✓
The target field is not present on the active page layout assigned to the user's profile.
Why this is correct
If a target field is missing from the layout, macro instructions targeting it will fail.
- ✓
The target quick action has been removed from the publisher layout.
Why this is correct
Quick action-based macro instructions fail if the action is missing from the layout.
- ✗
The macro was created in Lightning but executed in Salesforce Classic.
Why it's wrong here
Macros have separate architectural implementations in Classic and Lightning.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.