Service-Con-201 Case Management Practice Question
An administrator is setting up Web-to-Case for Universal Containers. Which THREE limitations should the administrator keep in mind regarding Web-to-Case? Choose 3 options.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Rich text formatting and file attachments are not natively supported in standard Web-to-Case HTML form generation.
Web-to-Case has specific limitations: daily limits, character limits on text areas, and lack of attachment support out-of-the-box.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Web-to-Case automatically encrypts all submitted credit card information in transit.
Why it's wrong here
Salesforce does not automatically redact or encrypt credit card numbers in Web-to-Case unless custom validation/redaction is built.
- ✓
Rich text formatting and file attachments are not natively supported in standard Web-to-Case HTML form generation.
Why this is correct
Standard Web-to-Case does not support file attachments or rich text out of the box.
- ✓
There is a daily limit on the number of cases that can be generated via Web-to-Case per organization.
Why this is correct
Salesforce enforces a daily limit (typically 500 cases by default, expandable) on Web-to-Case submissions.
- ✗
Web-to-Case forms require agents to manually click 'Submit' for each web visitor.
Why it's wrong here
Web-to-Case is submitted by website visitors automatically without agent intervention.
- ✓
Picklists in Web-to-Case forms will reject submitted values that do not match exact Salesforce picklist values and casing.
Why this is correct
Submitted picklist values must match active Salesforce picklist values exactly or the submission will fail or default.
About these practice questions
Courseiva writes every Service-Con-201 question from scratch — 321 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.