Service-Con-201 Knowledge Management Practice Question
An administrator has set up a custom approval process for Knowledge articles. When an article is submitted for approval, the author should no longer be able to edit the article content, but reviewers need to be able to make minor inline edits before final approval. Which configuration satisfies this requirement?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Check the 'Allow approvers to edit locked records' setting in the approval process setup and configure record-level locking.
Salesforce Knowledge supports approval processes where authors are locked out of editing during review, but specific administrative settings or designated approver settings dictate whether approvers can edit locked records during the approval process.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Use a validation rule that checks if the current user is an approver and bypasses the read-only restriction on published articles.
Why it's wrong here
Validation rules cannot bypass record locking imposed by an active approval process.
- ✓
Check the 'Allow approvers to edit locked records' setting in the approval process setup and configure record-level locking.
Why this is correct
This setting in the approval process allows designated approvers to modify records while they are locked in an approval step.
- ✗
Set the article workflow action to automatically change article status to 'Draft' upon every approval step rejection.
Why it's wrong here
Rejection actions change status, but do not solve the requirement of allowing approvers to edit locked records during the review process.
- ✗
Grant authors 'Modify All' permission on the Knowledge object so they can override locks, while removing 'Edit' permission from reviewers.
Why it's wrong here
This reverses the required logic; authors should be locked out of editing, and reviewers need editing capability.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.