Service-Con-201 Service Console Practice Question
An administrator has created a macro that fails when executed by agents on Case records. The macro attempts to populate a custom field on the Case object, but the field is not available in the macro instruction builder. What is the most likely cause?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The field lacks Read/Write field-level security for the running user or is not on the page layout used by the console.
Macro instructions are only available for fields that are supported by the target object's page layouts and action definitions, and certain field types or field-level security restrictions prevent them from being targeted.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The macro must be converted to a Lightning Web Component before custom fields can be referenced.
Why it's wrong here
Macros are declarative configuration items and do not require custom code.
- ✗
Macros only support standard Salesforce fields and reject all custom fields.
Why it's wrong here
Macros fully support custom fields as long as they are accessible and editable.
- ✓
The field lacks Read/Write field-level security for the running user or is not on the page layout used by the console.
Why this is correct
Macro builders rely on page layouts and field accessibility to expose target fields for instructions.
- ✗
The console app has reached its maximum limit of custom field macro mappings.
Why it's wrong here
There is no such restriction on macro field mappings in the console app.
About these practice questions
This Service-Con-201 question is part of Courseiva's 318-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.