Service-Con-201 Integration And Data Management Practice Question
A service application needs to receive high-frequency inbound telemetry events from connected IoT devices and automatically create Case records when threshold limits are breached. Which feature provides scalable, publish-subscribe event ingestion?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Platform Events
Platform Events enable publishing and listening to custom event messages in real-time within Salesforce, integrating with external event buses via the CometD protocol.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Scheduled Apex Batch Jobs
Why it's wrong here
Incorrect. Scheduled batch jobs run periodically and cannot provide real-time event ingestion.
- ✗
Standard Inbound Email-to-Case handlers
Why it's wrong here
Incorrect. Email-to-Case processes emails, not high-frequency raw telemetry streaming events.
- ✗
Chatter Feed Tracking triggers
Why it's wrong here
Incorrect. Chatter feed tracking monitors collaboration activity, not external telemetry data streams.
- ✓
Platform Events
Why this is correct
Correct. Platform events support high-volume publish-subscribe messaging for external IoT integrations and automated case creation.
About these practice questions
This Service-Con-201 question is part of Courseiva's 318-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.