A FortiGate device is configured with an SD-WAN rule utilizing a SLA rule for latency and packet loss. Security profiles including Deep Packet Inspection (DPI) SSL inspection and an Antivirus profile are applied to the firewall policy allowing this traffic. Users report intermittent connection drops on real-time UDP-based applications. Upon troubleshooting, the administrator notices that packet drops occur only when the SD-WAN rule dynamically steers traffic to a backup IPsec tunnel that has a smaller MTU. What is the most likely root cause and mitigation for this behavior?
Trap 1: SD-WAN health check probes are overwhelming the IPsec tunnel…
Health check probes consume negligible bandwidth and their loss would affect SLA measurement, not produce drops tied specifically to the smaller-MTU backup tunnel. It is tempting because probe traffic does traverse the tunnel, so it is the correct suspect when SLA metrics themselves flap, not when payload packets drop.
Trap 2: The Antivirus proxy buffer is overflowing due to UDP streaming…
UDP is not proxied by the antivirus buffer, and drops correlate with the backup tunnel's smaller MTU, not buffer exhaustion. It is tempting because proxy buffer overflow does cause drops under heavy streaming load, which is the right diagnosis when traffic volume, not path MTU, changes.
Trap 3: The SSL inspection profile is attempting to decrypt UDP traffic,…
SSL inspection targets TLS over TCP and does not decrypt UDP, so it cannot cause these drops; the correlation is with the smaller-MTU backup tunnel. It is tempting because SSL inspection is resource-intensive and can drop traffic when overloaded, which is the right suspect when TLS sessions, not UDP streams, fail.
- A
Path MTU Discovery is failing because ICMP unreachable messages are blocked, and TCP MSS clamping is not adjusting the encapsulated IPsec packet size correctly
The backup IPsec tunnel reduces MTU, and blocked ICMP unreachables prevent Path MTU Discovery from learning it. Without TCP MSS clamping compensating for encapsulation overhead, large UDP packets drop, causing the intermittent real-time application failures.
- B
SD-WAN health check probes are overwhelming the IPsec tunnel bandwidth
Why it fails: Health check probes consume negligible bandwidth and their loss would affect SLA measurement, not produce drops tied specifically to the smaller-MTU backup tunnel. It is tempting because probe traffic does traverse the tunnel, so it is the correct suspect when SLA metrics themselves flap, not when payload packets drop.
- C
The Antivirus proxy buffer is overflowing due to UDP streaming packets
Why it fails: UDP is not proxied by the antivirus buffer, and drops correlate with the backup tunnel's smaller MTU, not buffer exhaustion. It is tempting because proxy buffer overflow does cause drops under heavy streaming load, which is the right diagnosis when traffic volume, not path MTU, changes.
- D
The SSL inspection profile is attempting to decrypt UDP traffic, causing kernel panic and packet drops
Why it fails: SSL inspection targets TLS over TCP and does not decrypt UDP, so it cannot cause these drops; the correlation is with the smaller-MTU backup tunnel. It is tempting because SSL inspection is resource-intensive and can drop traffic when overloaded, which is the right suspect when TLS sessions, not UDP streams, fail.