A FortiGate with multiple VDOMs is configured for FSSO with Active Directory polling. Users in VDOM1 are authenticated correctly, but users in VDOM2 are not. What should be checked FIRST?
In a multi-VDOM architecture, each VDOM is a separate security context, so FSSO collector agent settings must be defined individually for every VDOM that requires single sign-on. If VDOM2 lacks its own collector agent configuration, or if the configured agent's IP, port, shared secret, or AD polling credentials are incorrect, the FortiGate will not receive login events for users in that VDOM. Without these events, FSSO cannot map users to IP addresses, breaking user-aware policies. This is the root cause and the correct answer.
Why this answer
In a multi-VDOM FSSO setup with Active Directory polling, each VDOM requires its own FSSO collector agent configuration to map domain users to the correct VDOM. Since VDOM1 works but VDOM2 does not, the most likely cause is that the FSSO collector agent settings for VDOM2 are missing or misconfigured, such as the collector agent IP, port, or shared secret. This is the first item to verify because FSSO polling relies on per-VDOM agent communication to deliver user-to-IP mappings.
Exam trap
The trap here is that candidates often assume LDAP server configuration is the root cause for any authentication failure, but FSSO polling relies on the collector agent, not LDAP binds, making Option D a common distractor.
How to eliminate wrong answers
Option A is wrong because DNS resolution for the domain controller is a prerequisite for LDAP or FSSO polling to function at all; if it were broken, VDOM1 would also fail, and DNS issues typically affect all VDOMs equally. Option B is wrong because firewall policy ordering affects traffic matching and access control, not the authentication mechanism itself; FSSO user groups can be used in policies, but the failure to authenticate users in VDOM2 is not caused by policy order. Option D is wrong because LDAP server configuration is used for direct LDAP authentication, not for FSSO polling; FSSO with Active Directory polling uses the collector agent to obtain user logon events from domain controllers, not an LDAP bind.