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FC0-U71 Practice Question: Which TWO of the following are appropriate steps…
Which TWO of the following are appropriate steps when troubleshooting a user's inability to access the internet? (Select TWO.)
⚠ Common exam trap
Watch out — candidates often confuse general troubleshooting steps (like restarting the computer or power cycling the router) with the specific, targeted diagnostic steps required to isolate a network connectivity issue, leading them to select broad actions instead of precise checks like verifying the IP configuration or pinging the default gateway.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Check the IP address configuration
Checking the IP address configuration is a fundamental first step in troubleshooting network connectivity. A misconfigured IP address, such as an Automatic Private IP Addressing (APIPA) address in the 169.254.x.x range, indicates that the device failed to obtain a valid IP from a DHCP server, which would prevent internet access. Verifying the IP configuration with commands like `ipconfig` (Windows) or `ifconfig` (Linux/macOS) helps identify if the device has a proper IP, subnet mask, and default gateway.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Check the IP address configuration
Why this is correct
Verifies if the workstation has a valid IP.
- ✗
Restart the computer
Why it's wrong here
Unlikely to fix connectivity issues.
- ✓
Ping the default gateway
Why this is correct
Tests if the workstation can reach the router.
- ✗
Replace the network cable
Why it's wrong here
Only if physical connection is suspected.
- ✗
Power cycle the router
Why it's wrong here
More disruptive; try software checks first.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This FC0-U71 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the FC0-U71 exam.