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FC0-U71 Practice Question: Match each troubleshooting step to its order in…
Match each troubleshooting step to its order in the CompTIA A+ methodology.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Identify the problem: Step 1
The CompTIA A+ troubleshooting methodology has 7 steps: 1. Identify the problem, 2. Establish a theory of probable cause, 3. Test the theory, 4. Establish a plan of action, 5. Implement the solution, 6. Verify full system functionality, 7. Document findings. Common mistakes include swapping the order of the first three steps.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Identify the problem: Step 1
Why this is correct
Identify the problem is the first step in the CompTIA A+ troubleshooting methodology.
- ✗
Identify the problem: Step 3
Why it's wrong here
Incorrect: Identify the problem is step 1, not step 3.
- ✓
Establish a theory of probable cause: Step 2
Why this is correct
Establish a theory of probable cause is the second step.
- ✓
Test the theory to determine cause: Step 3
Why this is correct
Test the theory to determine cause is the third step.
- ✓
Implement the solution: Step 5
Why this is correct
Implement the solution is step 5, after establishing a plan of action.
- ✗
Test the theory to determine cause: Step 1
Why it's wrong here
Incorrect: Test the theory is step 3, not step 1.
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About these practice questions
One of 988 original FC0-U71 practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This FC0-U71 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the FC0-U71 exam.