mediumMultiple ChoiceObjective-mapped
FC0-U71 That they cannot print to a network printer Practice Question
A user reports that they cannot print to a network printer. Other users can print to the same printer. Which of the following should the technician check FIRST?
⚠ Common exam trap
The trap here is that candidates often jump to network-level troubleshooting (IP address, switch port) because the issue involves a network printer, but the symptom of 'other users can print' immediately isolates the problem to the local client, making the driver the logical first check.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The printer driver on the user's computer
Since other users can print to the same network printer, the printer itself, its network connectivity, and its IP address are all functioning correctly. The issue is isolated to the single user's computer, making the printer driver on that machine the most likely cause. A corrupted, missing, or incorrect driver would prevent that specific user from sending print jobs while others remain unaffected.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The printer's IP address
Why it's wrong here
If the IP were wrong, no one could print.
- ✓
The printer driver on the user's computer
Why this is correct
A misconfigured or missing driver can prevent printing.
- ✗
The network switch port
Why it's wrong here
Others can print, so network is fine.
- ✗
The printer's power cable
Why it's wrong here
Others can print, so printer is powered on.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This FC0-U71 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the FC0-U71 exam.