mediumMultiple Choice
FC0-U71 That they cannot print to a network printer Practice Question
A user reports that they cannot print to a network printer. Other users can print to the same printer. Which of the following should the technician check FIRST?
⚠ Common exam trap
The trap here is that candidates often jump to network-level troubleshooting (IP address, switch port) because the issue involves a network printer, but the symptom of 'other users can print' immediately isolates the problem to the local client, making the driver the logical first check.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The printer driver on the user's computer
Since other users can print to the same network printer, the printer itself, its network connectivity, and its IP address are all functioning correctly. The issue is isolated to the single user's computer, making the printer driver on that machine the most likely cause. A corrupted, missing, or incorrect driver would prevent that specific user from sending print jobs while others remain unaffected.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The printer's IP address
Why it's wrong here
Other users reach the same printer, so its IP address is correct and reachable; changing it would break printing for everyone. Verifying the printer's address is tempting when a device is unreachable, but the fault lies with this user's client configuration, not the printer.
- ✓
The printer driver on the user's computer
Why this is correct
Since other users print successfully, the printer, network connection and print server are functioning. The fault is therefore localised to this user's machine, and a corrupted or mismatched driver is the most common cause, making it the first thing to verify.
- ✗
The network switch port
Why it's wrong here
The switch port carries traffic for every device on that segment, so a fault there would affect other users sharing it, yet they print successfully. Checking it is tempting when isolating connectivity faults, but the single-user symptom points to that user's workstation, driver or queue instead.
- ✗
The printer's power cable
Why it's wrong here
The printer is powered on because other users are printing to it successfully, so its power cable cannot be the cause. Verifying physical power is a sensible first step for a printer that is entirely offline, but here the fault is confined to one user's path to a working device.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This FC0-U71 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the FC0-U71 exam.