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FC0-U71 That their printer is not working Practice Question
A user reports that their printer is not working. The printer is connected via USB to a workstation, and other users can print to the same printer over the network. Which of the following should the technician check FIRST?
⚠ Common exam trap
The trap here is that candidates often jump to software or network issues (driver or sharing settings) when the problem is actually a simple physical layer failure, ignoring the OSI model's Layer 1 as the first troubleshooting step.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
USB cable connection
Since other users can print to the same printer over the network, the printer itself is operational and reachable. The issue is isolated to the local workstation, making the USB cable connection the most likely point of failure. A loose, damaged, or disconnected USB cable would prevent the workstation from communicating with the printer, so checking the physical connection is the quickest and simplest first step.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Paper jam in the printer
Why it's wrong here
A paper jam would affect all users, not just one.
- ✓
USB cable connection
Why this is correct
A loose or faulty USB cable would affect only the local user.
- ✗
Printer driver on the workstation
Why it's wrong here
Driver issues are less likely than a physical connection problem.
- ✗
Printer sharing settings on the network
Why it's wrong here
Sharing is working since others can print.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This FC0-U71 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the FC0-U71 exam.