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FC0-U71 Practice Question: That a previously working word-processing…
A user reports that a previously working word-processing application now crashes immediately after launch. The user has not installed any new software recently. Which of the following should the user try first?
⚠ Common exam trap
The trap here is that candidates often jump to disabling antivirus or reinstalling the OS, but the CompTIA FC0-U61 exam emphasizes starting with the least invasive and most targeted troubleshooting step, which is checking system file integrity via SFC.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Run a system file checker (SFC) scan.
A system file checker (SFC) scan is the correct first step because it verifies and repairs protected system files, including those that the word-processing application may depend on. Since the application previously worked and no new software was installed, the most likely cause is a corrupted or missing system file, which SFC can detect and restore from the Windows Component Store.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Run a system file checker (SFC) scan.
Why this is correct
SFC can repair corrupted system files that may be causing the crash.
- ✗
Disable the antivirus software.
Why it's wrong here
Disabling security software is not recommended and unlikely to solve the issue.
- ✗
Run the application as an administrator.
Why it's wrong here
Running as admin gives more privileges but won't fix file corruption.
- ✗
Reinstall the operating system.
Why it's wrong here
This is too drastic and not a first step for a single application crashing.
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One of 988 original FC0-U71 practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This FC0-U71 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the FC0-U71 exam.