easyMultiple ChoiceObjective-mapped
FC0-U71 Practice Question: A user is trying to print but receives the error…
Exhibit
Refer to the exhibit. Error: Printer offline Printer status: 0x00000709 Print queue: 5 documents pending
A user is trying to print but receives the error shown in the exhibit. Which of the following is the MOST likely cause?
⚠ Common exam trap
The trap here is that candidates often jump to software or consumable issues (driver, jam, toner) first, but the most basic and frequent cause of a 'not responding' error is the printer being physically off or disconnected from the network.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Printer is powered off or disconnected from the network
The error shown in the exhibit (e.g., 'Printer not responding' or 'Offline') typically indicates the printer is powered off or disconnected from the network. When a printer is unreachable on the TCP/IP network, the print spooler cannot establish a connection to the printer's IP address or hostname, resulting in this error. This is the most common cause before investigating software or consumable issues.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Corrupt printer driver
Why it's wrong here
Documents are pending, so the driver is likely installed.
- ✓
Printer is powered off or disconnected from the network
Why this is correct
An offline status indicates the printer is not reachable.
- ✗
Paper jam in the printer
Why it's wrong here
A paper jam typically shows a different status message.
- ✗
Low toner level
Why it's wrong here
Low toner generates a warning but usually does not cause 'offline' status.
Visual reference
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This FC0-U71 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the FC0-U71 exam.